This Refund Policy (“Policy”) outlines the terms under which Alterera Networks Private Limited (“Alterera”) manages cancellations, refunds, and related requests for its technology services, solutions, and products. By engaging with our services or entering into a project agreement with Alterera, you acknowledge and agree to the refund and cancellation practices described in this Policy.
Refund & Cancellation Policy
At Alterera Networks Private Limited, we are committed to delivering high-quality technology solutions and services including web development, mobile applications, SaaS products, DevOps, and other IT services. Our refund and cancellation policies are designed to ensure transparency and fairness for both parties.
1. Project-Based Services
Refund and cancellation terms for custom projects (web, mobile, SaaS, DevOps) are agreed upon during the proposal and contract phase with the client.- Once a project has commenced and resources have been allocated, cancellation may result in partial refunds or no refunds depending on the stage of development.
- Advance payments or milestone payments are generally non-refundable, unless otherwise agreed in writing.
2. Digital Products & SaaS Subscriptions
- For digital products or SaaS platforms developed by Alterera Networks, refunds and cancellation terms will be specified in the respective Service Level Agreement (SLA) or subscription contract.
- Trial versions or demo access may be provided (if applicable) to help clients evaluate the product before purchase.
3. General Refund Conditions
Refunds may be considered under the following circumstances:
- Services have not been delivered as per the agreed scope of work.
- Duplicate or erroneous payments have been made.
- Project cancellation before initiation (before any resource allocation).
Refunds will not be provided for:
- Change of mind after project initiation.
- Delays caused due to client-side approvals, lack of communication, or incomplete inputs.
- Third-party services, licenses, or tools purchased on behalf of the client (e.g., hosting, domains, APIs).
4. Cancellation of Ongoing Services
- For long-term services such as DevOps support, SaaS maintenance, or AMC (Annual Maintenance Contracts), cancellation requires a minimum of 30 days’ notice in writing.
- Any work completed during the notice period will be billed, and pending invoices must be cleared before cancellation is effective.
5. Refund Timeline
- Approved refunds will be processed within 7–10 business days and credited to the client’s original mode of payment.